Technical Services Manager

Job description

As Technical Services Manager, you will take ownership of the technical services function, ensuring top-tier support to internal teams and external clients. You will be instrumental in driving continuous improvement, maintaining quality accreditations, and overseeing the development and performance of a highly skilled team.

Key Responsibilities:

• Provide expert technical support and leadership across internal departments and client-facing teams
• Manage and develop a high-performing Technical Services Team, driving best practice and continuous improvement
• Oversee departmental KPIs and ensure the delivery of exceptional service levels
• Maintain and support ISO accreditations including ISO17025, ISO17034, ISO45001, and ISO9001
• Investigate technical customer complaints, carry out root cause analysis, and implement solutions
• Collaborate with Sales, NPI, and Product Development teams to ensure customer-focused innovation
• Represent the technical function during audits and strategic reviews
• Support or lead high-impact technical projects in collaboration with the Senior Leadership Team

Candidate Profile:

• Degree in Chemistry (PhD highly desirable)
• Proven track record in leading technical or quality-focused teams
• Strong background in scientific or laboratory environments with extensive customer interaction
• Hands-on knowledge of ISO standards – especially ISO9001, ISO17025, and ISO17034
• Deep understanding of metrology and quality control methodologies
• Strategic thinker with excellent problem-solving, communication, and leadership skills

What’s on Offer:

• A permanent leadership role within a forward-thinking, science-driven organisation
• Competitive salary and benefits package
• Opportunity to work on impactful projects with industry-leading clients
• A supportive and collaborative working environment with career progression opportunities