National Quality and Standards Manager

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Job description

The initial focus of the role is to actively develop and promote a culture of continuous quality improvement by developing, managing and leading out on the quality improvement processes across various sites.

The role will focus on risk management whereby the successful candidate will work in partnership with internal staff in order to promote participation in the Quality & Risk Programmes, keeping the service user/patient and their family as the centre and focus of quality improvement efforts.

Risk identification, proactive risk identification, risk reduction through clinical/non clinical incident investigation using recognised investigative tools and education for all staff on risk management issues and innovative management and governance initiatives are an integral part of this post.

Principal Duties:

* Support the Services Executive team in establishing a proactive Quality culture, focusing on service user/patient centred services across Service directorates and departments.

* Have a working knowledge of all core standards (for example Health Information and Quality Authority (HIQA) Standards and New Directions Standards as they apply).

* Identify areas of clinical risk and quality improvement.

* To lead the development of policies, protocols and guidelines as necessary to support the risk and quality management programme.

* Identify areas requiring further attention from a clinical risk management perspective and facilitate change to prevent recurrence.

* In association with relevant staff, investigate complaints from a risk management perspective and facilitate change to prevent recurrence.

* Liaise with the relevant Leads/Managers to develop policies, protocols and standards.

* Maintain clinical incident systems and produce reports on a regular basis to senior leadership and investigate events as appropriate.

Skills & Requirements

An academic award in Risk Management or Quality in Healthcare at level 6 (or higher) on the Quality and Qualifications Ireland (QQI) framework or equivalent.


A professional qualification in a health-related area.


* Significant experience of working in health, social or disability services in a post that has involved risk management, incident management and investigations as relevant to this role.

* Experience of leading change in a complex organisation.

* Experience of delivering training programmes.

* Experience of managing and working collaboratively with multiple stakeholders.

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