Sales & Customer Service Rep (Chemicals)

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Job description

1) To support the Business Development team as required in support of customer needs.

2) Proactively work to improve the company’s service levels, efficiencies and profitability.

3) To provide key account management support to certain key customer accounts

4) To perform all the fundamental account management activities:

  • Timely and accurate processing of purchase orders and customer orders (including samples) in accordance with standard operating procedures (SOPs).
  • Timely and accurate set up of new suppliers, customers, product codes.
  • Preparation, communication and proactive follow up of customer and supplier quotations. Monitor and report continuously on profitability margin from initial estimate to actual.
  • To proactively manage stock levels and to highlight any high, low or expiring stock levels routinely. To assist in order and sale of same as needed.
  • Monthly reporting on customer’s sales, margin, quotations, samples and opportunities performance and forecast.
  • Proactive collaboration, cooperation and communication with logistics, quality and finance functions to ensure we meet our customer commitments and continuously improve our standing with our customers; as well as promoting and supporting effective teamwork t
  • Proactive development of relationships with colleagues as well as business partners and feedback across organisation on related business partner intelligence, opportunities, improvements and needs.
  • Working towards achievement of budgeted targets and contributing to business development initiatives and campaigns to meet and beat our budget targets.
  • Proactive support of team meetings, team communications and norms (ways of working)

. 5) To support the Marketing and Communications Manager in the development and execution of sales and marketing campaigns, including conferences and exhibitions, roadshows, webinars and content marketing for direct email, website and social media and other marketing channels.

6) To be familiar at all times and to comply and to ensure compliance with the company’s management systems, quality standards and and SOPs.

The ideal candidate is someone who is a Sales & Customer Service Executive coming from a Technical Chemical background

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