Senior HR Advisor (Heathrow)

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Job description

Role Overview

The Senior HR Advisor will act as the first point of contact/escalation for HR related queries from employees and line managers. You will be responsible to deliver an efficient and effective generalist HR service within the HR Team and provide an outstanding service to our staff and Management Teams. To assist in facilitating change, organisational development and the implementation of policies and procedures in line with all legislation and employment regulations. The Senior HR Advisor will build constructive relationships with internal and external customers and colleagues across the business and be a key contributing member of the regional HR team.

Main duties and accountabilities

  • Actively work with management in providing advice, support and training in all aspects of HR including employment law, equal opportunities and other associated legislation
  • Support the HR team in developing and maintaining policies and procedures to ensure productive employee relations are consistently maintained in accordance with legislation and best practice

Recruitment and onboarding

  • Oversee all recruitment for the Station and ensure offers of employment are issued to successful candidates within the required timelines
  • Provide support to the Station Managers on all recruitment matters
  • Ensuring probation reviews are carried out for all new joiners in line with Company Policy
  • Provide support to line managers for induction of new starters, with particular emphasis on ensuring that all new starters are made aware of key corporate HR policies, procedures, company benefits and how these are implemented locally (eg absence reporting procedures etc.)

Attendance Management

  • Provide case management advice to HR Managers with regards to managing long and short term sickness cases
  • Partner operational management to effectively manage attendance
  • Ensure all Occupational Health referrals follow the correct procedure and keep the management team updated with progress
  • Advising on and administering family leave, flexible working requests and attendance management issues

Policies and Procedures

  • Ensure all HR Processes are implemented, managed and updated, suggesting improvements where necessary
  • Preparing HR related letters and documents, as and when required

Employee Relations

  • Take accountability for all Employee Relations issues within the station
  • Advising line managers with employment queries, including performance issues, restructures, TUPEs and redundancies
  • Act as chair or note taker and provide advice during disciplinaries, grievances and appeals procedures
  • Support the HR Business Partner on the preparation of Employment Tribunal case files, as and when required


  • Contribute to/conduct negotiations with Trade Union in conjunction with operational managers on pay, terms and conditions and procedural matters, in line with HR Business Partners.
  • Update pay scales in line with pay awards, when required
  • Lead on all people recognition schemes and other engagement initiatives for the Stations, to ensure our people are engaged and valued for their contributions

Performance Management

  • Ensuring probation reviews are carried out for all new joiners in line with Company Policy
  • Ensure effective processes are in place for performance monitoring and the implementation of HR best practice measures including the annual performance review process.

Additional Duties

  • Contribute to project work delivery within the department by taking part in, or leading project teams
  • Assist with monthly HR reports to the business
  • To undertake project and ad-hoc duties relevant to the role
  • Ensure all HR files and HR training records are maintained and updated
  • Deliver HR Workshop training sessions
  • Mentor the station HR Coordinator, where there is one in post, to ensure that they are supported to provide an outstanding service to the business

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