Learning & Development Officer

Our client is seeking a motivated and organised Learning & Development Officer to join their organisation.

Key Responsibilities

Training Coordination & Delivery Support

• Coordinate and schedule the organisation and delivery of training courses.

• Liaise with tutors, external organisations and family carers to ensure training needs are met.

• Set up in-person and online training sessions using Moodle, MS Teams and other platforms.

• Enrol learners onto online and face-to-face courses and manage related support groups.

• Maintain and manage course waiting lists.

General Administration

• Manage incoming emails and calls, responding or directing queries as appropriate.

• Draft and send correspondence to training participants by email, post, and SMS.

• Photocopy and prepare training materials as required.

• Maintain stock levels of handouts, paperwork, and course materials.

• Order training supplies from approved vendors.

• Upload invoices to Salesforce for approval.

• File and maintain both paper and electronic training records.

Event Support

• Publicise learning and development events across various channels, including social media.

• Respond to requests from external organisations for training and maintain strong client relationships.

• Assist with the processing and distribution of training materials and certificates.

• Record attendance and collect learner feedback using agreed formats.

• Update training calendars, plans, and course documentation.

Training Data Management

• Update and maintain accurate training records using Salesforce and internal systems.

• Audit data to ensure accuracy, consistency, and compliance.

• Create training event records in Salesforce and Outlook.

• Support continuous improvements in data management processes.

Moodle Learning Management System

• Upload new users and create user accounts (including via bulk upload).

• Support the development and uploading of training content and resources where required.

What We’re Looking For

Essential Skills & Experience

• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).

• Experience in a busy office environment, ideally within training, education, or HR.

• Excellent communication and interpersonal skills across all levels.

• Strong organisational and time-management abilities with the capacity to handle multiple tasks.

• High attention to detail and accuracy in managing records and data.

• Ability to maintain confidentiality and handle sensitive information appropriately.

Desirable

• Experience using Salesforce or another CRM.

• Familiarity with Moodle or other learning management systems.

• Previous experience supporting training administration.