Office & Supply Chain Manager

We are seeking an experienced and hands-on leader to take ownership of our clients Office & Supply Chain function. This role is responsible for driving operational efficiency, ensuring strong cross-functional collaboration, and providing clear leadership across office, warehouse, and supply chain activities.

Key Responsibilities

Department Leadership

• Lead the Office & Supply Chain function, providing clear direction, structure, and accountability
• Define roles, responsibilities, and performance expectations across the team
• Manage performance and personnel matters in a fair, consistent, and timely manner
• Maintain a strong, visible leadership presence and support a high-performance team culture

Supply Chain & Warehouse Management

• Oversee purchasing, goods receipt, storage, and dispatch to ensure efficiency and accuracy
• Manage local delivery operations and relationships with third-party couriers
• Ensure strong stock control, accuracy, and visibility
• Maintain warehouse practices that support safety, quality, and service standards
• Take ownership of office and facilities management activities

Order Processing & Internal Coordination

• Ensure customer orders are processed accurately and on time
• Improve handover quality between Sales, Service, Operations, Quality, and Accounts
• Identify and reduce delays caused by incomplete or unclear information
• Act as a senior escalation point for cross-departmental issues

Cross-Functional Collaboration

Partner closely with:

• Operations & Quality on ERP (e.g. SAP), pricing setup, and master data
• Sales on order intake quality and handover discipline
• Service on delivery, spares, and installation coordination
• Accounts on purchasing controls, accuracy, and cost visibility
• Build strong working relationships while maintaining clear departmental accountability

Candidate Profile

Essential

• Proven experience leading multi-disciplinary teams across operations, office, or supply chain functions
• Strong people management skills, including setting expectations and addressing performance issues
• Highly organised with the ability to prioritise across multiple workflows
• Experience using data to analyse workload, team structure, or resourcing
• Ability to implement clear processes, ownership, and accountability
• Strong cross-functional collaboration and problem-solving skills
• Confident decision-maker with sound judgement and consistency
• Professional, fair, and credible leadership style
• Comfortable in a fully office-based, on-site leadership role

Desirable

• Experience in distribution, logistics, or technical product environments
• Experience managing warehouse or stock-controlled operations
• Familiarity with ERP systems (e.g. SAP)
• Experience implementing or improving operational systems (e.g. WMS)
• Experience overseeing office facilities or workplace infrastructure
• Relevant qualification in supply chain, operations, or business management