Health Informatics Solutions Specialist

Job description

Scope of the Role

The Health Informatics Solutions Specialist is responsible for customer engagement and opportunity development across a comprehensive Health Informatics portfolio, including:

• Information Management Systems
• Integration and middleware solutions
• Data rescue and legacy system migration
• Digitisation and scanning solutions
• Bedside, point-of-care, and workflow-enabling technologies across acute, primary care, and home-care settings

The role supports customers across the island of Ireland, spanning public, voluntary, and private healthcare providers.

Working closely with the internal Health Informatics team, the role focuses on developing, progressing, and converting opportunities into meaningful commercial outcomes for customers.

Key Responsibilities

Customer Engagement Leadership

• Act as the primary point of contact for customers engaging on Health Informatics solutions
• Lead structured discussions to understand clinical workflows, operational challenges, data risks, and strategic objectives
• Guide customers through technology options, progressing decisions toward clear outcomes
• Establish the organisation as a trusted partner in customers’ Health Informatics journey

Commercial Ownership & Opportunity Development

• Identify, develop, and actively progress opportunities aligned with customer priorities and organisational strategy
• Lead opportunities from early engagement through to commercial agreement and close
• Collaborate with internal teams to prepare proposals, quotations, and tender responses
• Maintain clarity around scope, assumptions, responsibilities, and constraints
• Build and manage a realistic, deliverable pipeline grounded in operational feasibility
• Take ownership of achieving commercial targets and maintaining a strong pipeline

Cross-Functional Coordination

• Work closely with technical and solutions teams to ensure feasibility and appropriate solution design
• Engage with Marketing, Quality, and Finance to align messaging, compliance, and commercial objectives
• Ensure smooth handover from opportunity through to delivery and support phases
• Act as a focal point for resolving pre-sales and early engagement issues

Market & Domain Understanding

• Maintain an understanding of the Irish healthcare landscape and its regulatory context
• Understand and articulate data protection, cybersecurity, and information governance requirements
• Stay informed on developments in Health Informatics and digital health
• Represent the organisation at customer meetings, workshops, and industry events
• Identify unmet customer needs and provide structured feedback into product and service development

Candidate Profile

Essential

• Experience within healthcare, health informatics, laboratory, clinical, or healthcare IT environments
• Strong communication skills with the ability to explain technical and operational concepts clearly
• Proven ability to build trust-based professional relationships
• Interest in developing into a commercially focused or customer-facing role
• Strong organisational skills with the ability to manage multiple priorities
• Ability to work across technical, operational, and commercial considerations
• Professional, pragmatic, and people-focused approach
• Full driving licence and willingness to travel

Desirable

• Experience with Health Informatics, healthcare IT systems, integration, or interoperability
• Exposure to hospital, laboratory, or clinical workflows
• Experience working with vendors, suppliers, or external partners
• Awareness of healthcare procurement or tender processes
• Familiarity with data management, digitisation, or system lifecycle challenges
• Interest in business development, solution design, or commercial strategy

Who This Role May Suit

This role may particularly suit candidates who:

• Currently work in a hospital, laboratory, or healthcare IT environment
• Have experience with systems, workflows, or integrations
• Enjoy problem-solving and stakeholder engagement
• Are interested in moving into a more commercial, strategic, or customer-facing role