Front of House Administrator

Front of House & Reception

• Act as the first point of contact for all visitors, providing a professional and welcoming experience
• Manage incoming telephone calls, directing queries appropriately and taking accurate messages
• Handle all incoming and outgoing post, ensuring timely distribution
• Organise and coordinate courier services as required
• Maintain a tidy, professional, and presentable reception area

ADMINISTRATION SUPPORT

• Provide administrative support to the Managing Director/Board Directors
• Assist with preparation of documents, reports, and presentations
• Manage diaries, meetings, and travel arrangements where required
• Maintain filing systems (electronic and paper-based)
• Support wider office administration as needed

Stakeholder Engagement

• Work collaboratively with colleagues at all levels of the organisation
• Provide ad hoc support to senior leadership
• Ensure confidentiality and professionalism in all interactions

Skills / Experience required for the role:

• Strong administrative experience in a busy office environment
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Excellent organisational and time management skills
• Strong communication skills, both written and verbal
• Professional, approachable, and confident manner
• Ability to prioritise tasks and work under pressure

PERSONAL ATTRIBUTES

• Highly reliable and proactive
• Strong attention to detail
• Comfortable working across all levels of the organization
• Flexible and adaptable in a fast-paced environment