Field Service Engineer – Clonmel

Job description

• Provide complete product support on medical device equipment, this will include installation and commissioning, preventative maintenance, repair and customer training
• Work undertaken by engineers must comply with the relevant quality procedure relating to that service or activity.
• Liaise with customer support administration on a regular basis.
• Provide engineers reports and all relevant documentation to customer support administration for further processing and invoicing.
• Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.

Role requirements.

• The ideal candidate will have a technical background – qualified in either Mechanical or Electrical engineering
• Mechanical, Electrical or Biomedical graduates will be considered.
• Field based experience in medical device service or electronic equipment is an advantage, but not essential.
• The suitable candidate will have excellent interpersonal skills, be flexible, willing to travel, customer focused, technically competent and commercially aware with strong trouble-shooting and analytical skills.
• Additionally, they will possess strong organisational skills, the ability to thrive under pressure along with a strong desire to succeed.
• A full clean driver’s license is a must.