Field Service Engineer – Laboratory Instrumentation

Job description

Location: Leinster (primarily), with travel across Ireland

Role Overview

We are seeking an experienced Field Service Engineer to support and service a range of high-end laboratory instrumentation. This role requires a strong technical background, the ability to work independently in the field, and a customer-focused mindset.

You will take ownership of installations, preventative maintenance, troubleshooting, and repair activities, while delivering a high standard of service to customers across the pharmaceutical, academic, and government sectors.

Key Responsibilities

• Perform installation, commissioning, maintenance, and repair of laboratory instrumentation
• Diagnose and resolve complex technical issues both on-site and remotely
• Conduct qualification services (IQ/OQ) in line with regulatory requirements
• Provide responsive technical support via phone and email
• Plan and manage your own service schedule in coordination with the Service Team
• Build and maintain strong customer relationships, acting as a trusted technical advisor
• Ensure accurate and timely completion of service reports
• Maintain detailed documentation, including service records, qualification reports, and expense submissions
• Support junior engineers where required and share technical knowledge within the team
• Participate in advanced product training (including travel to manufacturer training centres where necessary)

Equipment You’ll Work With

• Capillary electrophoresis systems
• Robotic liquid handling systems
• Flow cytometers
• Centrifugation equipment
• Particle and cell characterisation systems

Candidate Profile

Essential:

• Degree (or equivalent experience) in Electronics, Engineering, Science
• 3-5 years’ experience servicing analytical or laboratory instrumentation (or similar complex equipment)
• Strong fault-finding and problem-solving skills across mechanical, electrical, and software systems
• Proven ability to work independently in a field-based role
• Excellent organisational and time management skills
• Strong communication and customer-facing skills
• Proficiency in PC-based systems and service management software
• Full driving licence and access to own car
• Willingness to travel across Ireland and occasionally abroad for training

Desirable:

• Experience working within regulated environments (e.g., pharmaceutical or GMP settings)
• Familiarity with IQ/OQ processes and documentation standards
• Experience mentoring or supporting junior team members

Training & Development

• Ongoing manufacturer-led technical training
• Opportunities to specialise in specific product lines
• Career progression within the Service Team

Package & Benefits

• Competitive salary with performance-based bonus
• Private healthcare
• Contributory pension scheme
• 25 days annual leave
• Company laptop, mobile phone, tools, and calibrated test equipment provided
• Monthly car allowance and expenses

Why This Role?

This role offers the opportunity to work with advanced laboratory technologies while taking ownership of your territory and customer base. You’ll play a key role in delivering high-quality technical support and contributing to the continued success of the service team.