Graduate Field Service Engineer – Laboratory Instrumentation

Job description

Graduate Field Service Engineer – Laboratory Instrumentation

Role Overview

This is an excellent opportunity for a graduate to begin a career as a Field Service Engineer, supporting a range of high-end laboratory instrumentation. The role involves hands-on technical work, customer interaction, and ongoing specialist training.

You will be responsible for delivering service activities including installation, maintenance, repair, and technical support to customers across the pharmaceutical, academic, and government sectors.

Key Responsibilities

• Perform installation, repair, and preventative maintenance of laboratory instrumentation
• Carry out qualification services (IQ/OQ) and ensure all documentation is completed accurately
• Provide on-site and remote technical support (phone/email) to customers
• Work independently in the field while collaborating with the wider Service Team
• Manage and coordinate your own schedule in line with customer and team requirements
• Maintain accurate service records using internal software
• Complete monthly expense reports and service documentation
• Participate in product training (both in-house and at manufacturer training centres, including international travel if required)

Equipment You’ll Work With

• Capillary electrophoresis systems
• Robotic liquid handling systems
• Flow cytometers
• Centrifugation equipment
• Particle and cell characterisation systems

Candidate Profile

Essential:

• Degree in Electronics or Engineering
• Strong problem-solving and analytical skills
• Excellent organisational skills with the ability to manage multiple priorities
• Good interpersonal and communication skills
• Self-motivated with the ability to work independently
• Strong IT/PC skills
• Full driving licence and access to own car

Desirable:

• Previous experience with analytical or laboratory instrumentation (e.g., internships, placements, or part-time roles)

Training & Development

• Structured onboarding and technical training programme
• Ongoing support from experienced engineers
• Manufacturer-led training (including opportunities to travel abroad)

Package & Benefits

• Competitive salary with bonus scheme
• Private healthcare
• Contributory pension scheme
• 25 days annual leave
• Company laptop, mobile phone, tools, and test equipment provided
• Monthly car allowance and expenses

Why This Role?

This position offers a strong foundation for a career in technical field service, combining hands-on engineering, customer interaction, and exposure to cutting-edge laboratory technologies.