IT Director

Job description

Key Responsibilities:

• Lead and manage the Irish IT function, setting strategic direction and ensuring successful delivery of local projects and initiatives.

• Plan and execute technology programmes and systems implementations in a structured and effective manner.

• Enhance the customer experience through the delivery of integrated, intelligent digital solutions.

• Provide monthly reporting and updates on project progress, risks, and issues to the Irish and Group IT senior leadership teams.

• Build and maintain strong relationships with internal stakeholders to ensure IT services are delivering maximum value.

• Identify opportunities for system upgrades, configurations, or new technologies, supported by clear strategic plans.

• Manage the Irish IT budget, ensuring responsible spend and strong return on investment.

• Develop and maintain IT performance metrics and reporting frameworks to drive service improvement and operational efficiency.

• Establish and manage IT business practices and processes in alignment with the broader IT governance framework.

• Continuously seek and implement opportunities to enhance process efficiency.

• Ensure IT infrastructure across all retail sites is maintained, supported, and prepared for business continuity at all times.

• Oversee cyber security measures and ensure compliance with internal controls and risk management standards.

• Work closely with Group IT leadership to support and influence global strategic initiatives and standards.

• Contribute to the wider Irish senior management team and the broader IT community as required.

Candidate Profile:

Education, Qualifications & Experience:

• Honours degree in IT or a related field; postgraduate qualifications are an advantage.

• Minimum of 10 years’ relevant IT experience, including at least 3 years in a senior IT leadership role.

• Demonstrated experience in managing IT budgets and delivering measurable returns on investment.

• Familiarity with cloud platforms is preferred.

• ITIL framework experience is essential.

• Prior experience with POS systems and ERP platforms is advantageous.

• Experience within a multi-site retail or similar customer-facing environment is highly desirable.

Key Skills & Attributes:

• Strong team leadership and people management capabilities with a track record of building and mentoring high-performing teams.

• Proven ability to balance strategic planning with hands-on execution in a fast-paced environment.

• Skilled in managing complex budgets and reporting on spend.

• Strong project and change management skills, with a focus on delivery and measurable outcomes.

• Commercially astute with a keen understanding of how technology can drive business performance.

• Highly organised with the ability to prioritise effectively and adapt to changing demands.

• Resilient and calm under pressure, with a proactive and solution-focused mindset.

• Excellent interpersonal and communication skills, capable of building relationships across all levels of the business.

• Collaborative self-starter with a commitment to continuous improvement.

• Willingness to travel to sites across Ireland and flexibility in working hours as required.