IT Field Engineer

Job description

Our client is looking to recruit an Windows Field Engineer

Key Responsibilities

• Act as 1st level support the employees at their main locations as an on-site support
• Support locations throughout Ireland and as 2nd level support remotely via e-mail/ticket or telephone as well as through occasional on-site visits
• Triage enquiries in the ticket system and process them independently or forward them to the relevant specialist teams
• Configure mobile devices, PCs and notebooks
• Responsible for the hardware inventory at the locations
• Together with 3rd level support as part of a virtual product team – keep the knowledge base up to date
• Work on integration projects on site

Key skills

• Degree in IT
• Demonstrated experience working as an IT Field Engineer
• You are communicative, willing to learn and reliable
• Good English skills spoken and written.
• Extensive technical understanding and knowledge of domain area of responsibility (functional and technical). Knowing advanced troubleshooting, testing.
• Ability to quickly find the root cause of any issue and efficiently pass onto the respective resolving party to ensure SLA compliance.
• Experience in first and second level user support
• Advanced skill ability on the actual hardware and software.
• Full clean drivers license

Must have

• MS Windows 10/11 installation / support experience
• MS local Active Directory user mgmt.
• MS Intune Mobile device mgmt.
• MS Office 365
• Samsung mobile devices
• Apple Mobile devices

Nice to have but not essential

• MS Azure Active Directory user mgmt.

• Basic Citrix Workspace knowledge
• Basic network topology understanding
• Pre Matrix42 Asset mgmt.
• Pre Freshservice ticket system
• Pre Samsung MagicInfo
• Pre Printix