Lab Support (Endotoxin/Bioburden)

We are looking for a Lab Support specialist (Endotoxin/Bioburden) to provide exceptional technical support assistance to support lab instruments and software used within the Pharmaceutical, Medical-Device, Biotechnology industries.

You will be responsible for delivering excellent customer service, promoting products, and ensuring high-quality technical support. This is an exciting opportunity for an individual who enjoys working in the field, collaborating with different departments to enhance customer satisfaction.

Key Responsibilities:

• Provide on-site technical support at customer premises.
• Respond to technical enquiries via telephone and email.
• Install, validate, and calibrate customer instrumentation.
• Demonstrate and support various software products.
• Assist customers with technical information and troubleshooting.
• Travel nationally as required.
• Maintain and improve procedures within the ISO 9001 Quality Management System.
• Adhere to Good Manufacturing Practice (GMP) guidelines.
• Organize calibration and maintenance of equipment.
• Follow health and safety procedures at all times.

Key Competencies:

• All instruments fall under the spectrophotometer category so experience working with or calibrating this type of equipment is required.
• Ideally someone with experience working with sensitive lab equipment.
• Experience working with endotoxin or Bioburden
• A solid understanding of Good Laboratory Practices (GLP) and pipetting is the most important requirement.
• Strong technical skills and product expertise.
• Excellent customer service and interpersonal abilities.
• Effective problem-solving and troubleshooting skills.
• High attention to quality and accuracy.
• Strong sense of urgency and ability to meet deadlines.
• Ability to inform and educate customers effectively.
• A full drivers license is a must!