Operations Planning & Reporting Officer

About the Role:

We are currently recruiting for an experienced Operations Planning & Reporting Officer to join a dynamic and growing organization. This is a varied and strategic role, ideal for someone with a proactive mindset, excellent organizational skills, and a passion for continuous improvement.

As Operations Planning & Reporting Officer, you will support the delivery of core business functions, lead operational initiatives, and ensure processes are fit for purpose as the organization evolves. You will work cross-functionally, managing data, reporting, compliance, and project execution while acting as a key liaison between departments and stakeholders.

Key Responsibilities:

• Drive improvements in operational processes and ensure they are aligned with organisational growth and strategy.
• Manage and maintain up-to-date documentation, including standard operating procedures and legislative/compliance records.
• Coordinate schedules, resources, and communications across the operations team.
• Collect and analyse data from CRM systems and ad hoc sources to support strategic decision-making.
• Report on key performance indicators (KPIs) and operational metrics for both internal and external stakeholders.
• Lead specific projects and initiatives
• Represent the Operations Department on cross-functional committees and working groups.
• Organise and coordinate Operations Management meetings.
• Assist in the coordination of the annual budgeting process, working closely with Finance and Operations leads.
• Prepare detailed business cases and funding applications to support operational needs.
• Ensure timely submission of regular reports to external agencies.
• Undertake additional tasks as assigned to support departmental objectives.

About You:

• Strong background in operations, business support, or project management.
• Highly organised with a focus on accuracy, structure, and documentation.
• Confident handling data, with excellent reporting and analytical skills.
• Ability to manage multiple priorities and work cross-functionally with various teams.
• Strong communication and stakeholder engagement skills.
• Comfortable representing the department at a senior level and contributing to decision-making processes.
• Experience in compliance, governance, or health and safety is desirable.

Skills/Competencies:

• A third level qualification in business, management or finance is desirable.
• Minimum of 2 years’ experience in a similar role and a fast-paced environment
• Experience of produced analytical based reports and trends in a user-friendly format
• Experience of results-based frameworks and impacting measuring is desirable.
• Experience of providing Operational support in a multi-site organisation is desirable.
• Experience of leading Operation projects which add value to an organisation is desirable.
• Proficient in MS Office (Excel, word, PowerPoint & Outlook) & SharePoint
• Results based, strategic outcome focused.
• Excellent analytical, written, verbal and presentation skills.
• Strong organisational and time management skills
• Excellent communication & interpersonal skills
• Ability to multitask, prioritise, meet deadlines and make best use of resources.